SOCIEDAD GENERAL DE AGUAS DE BARCELONA, S.A. has prepared this privacy policy in order to inform on the processing carried out with your personal data.

Who is responsible for processing your personal data?

The processing of the personal data collected through this website, as well as those collected as a consequence of managing the queries you send, will be the responsibility of SOCIEDAD GENERAL DE AGUAS DE BARCELONA, S.A. (hereinafter SGAB), with TIN A-08000234, registered in the Trade Registry of Barcelona, on page number B-16487, in Volume 46465, Sheet 202, inscription 1748 and with corporate address in Barcelona, at Passeig de la Zona Franca 48, 08038.

If you have any queries regarding the processing of your personal information, you can contact SGAB through the following e-mail address:


What is the purpose of processing your personal data?

Main purpose: To manage the requests, queries or complaints you may have through the website, for the purpose of internal processing and, where applicable, response.


For how long?

Your personal data will be processed for the purposes mentioned for as long as necessary for management of the request, query or complaint. If this is related to a contract you have with the company, the data will be treated for as long as the contractual relationship is maintained.

In all cases, at the end of the period stated, your personal data will be stored during the period in which any liabilities could be derived for each purpose. When said liabilities expire, your personal data will be deleted definitively.


What is the legitimacy for processing your data?

The legal basis for processing your personal data for the purposes mentioned is the consent from the interested party, demonstrated through the corresponding boxes in the form. In any case, we inform you that you may revoke your consent at any time through the methods listed in the section “Rights of the affected parties” in this document.


What security measures have been implemented to protect your personal data?

Your personal data will be processed in an absolutely confidential manner.   Furthermore, suitable technical and organisational measures have been implemented in order to guarantee the security of the same and to avoid destruction, loss, illegal access or illegal alteration. When determining these measures, criteria has been taken into account such as the scope, context and purposes of the processing, the state of the technique and the risks existing.


Are there other entities that may have access to your personal data in order to help SGAB with any of its tasks?

SGAB has several suppliers that assist with the execution of various tasks related to the processing of personal data.

SGAB contracts data storage services from Microsoft Ireland, which subcontracts from Microsoft Corporation, located in the USA. For this reason, your data may be transferred to the USA, under the Privacy Shield and the decision by the AEPD regarding legality, in certain conditions, of the transfers made to said entity.


Is the personal data transferred to third parties?

Your personal data will be transferred to third parties if necessary in order to comply with the legal obligations corresponding in each case.

Rights of the affected parties:

At all times, you have the possibility of exercising the rights listed below:

Right What is it?
Right to access Consult what personal data we hold on you.
Right to rectify Modify the personal data we have on you when it is inaccurate.
Right to oppose Request that we do not process your personal data for specific purposes.
Right to delete Request that we delete your personal data.
Right to limit Request that we limit the processing of your personal data.
Right to portability Request that we supply the information we hold on you in an electronic format.
Right to present a complaint to the relevant authority Present a complaint to the relevant authority in order to defend your rights, through the website

To exercise these rights, you can contact SGAB by sending a message through any of the following means.

To exercise these rights, please send a message to SOCIEDAD GENERAL DE AGUAS DE BARCELONA, S.A., either by e-mail to the address or by post to the following address: SOCIEDAD GENERAL DE AGUAS DE BARCELONA, S.A., Passeig de la Zona Franca 48, 08038 Barcelona; with the reference “Protección de datos”. The request must contain a copy of your National ID document or other equivalent ID, as well as the minimum content established in the corresponding regulations. If the request does not meet the specified requirements, SOCIEDAD GENERAL DE AGUAS DE BARCELONA, S.A. may request that this be remedied. You can use, if desired, the request model that is available on the website of the Spanish Data Protection Agency: